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The eWallet allows FNB customers to Send Money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the eWallet to buy airtime, Send Money on to other cellphones and more.

eWallet

The eWallet allows FNB customers to Send Money to anyone with an active cell number. Money is transferred instantly. Recipients can use the money in the eWallet to buy airtime, Send Money on to other cellphones and more.

More about: eWallet

Why do I need this?

  • You can Send Money to friends and family members or make a payment to anyone simply and hassle-free
  • Money can be sent to anyone who has a valid Botswana cellphone number and the recipient does not need to have a bank account
  • Any GSM cellphone model can be used to Send Money or to receive money
  • Money is instantly available in the eWallet
  • Money will be stored in an eWallet. Recipients will be able access the money immediately at an FNB ATM without needing a bank card and without filling in any forms
  • Recipients will get all of the money sent as there are no ATM charges to withdraw money
  • Recipients don't have to withdraw all the money at once
  • Recipients can also check the balance, get a mini statement, buy prepaid airtime, Send Money on to someone else's cellphone
  • You can Send Money at any time of the day or night via Cellphone Banking, FNB Online Banking or at an FNB ATM

What can I do with this?

The eWallet from FNB allows you to:

  • Send Money to anyone who holds a valid Botswana cellphone number. The money can be sent from an active FNB transactional account*.
  • Choose any of the three different methods to Send Money from: Cellphone Banking, an FNB ATM or Online Banking, whichever is the most convenient.

*Please note:

Currently, FNB customers will not be able to send money from FNB Credit Card Accounts, however, this will be available at a later stage.

Sending and Receiving is not currently available at Mini-ATMs, but will be available at a later stage.

A recipient of money can:

  • Send a portion of the money in the eWallet to another eWallet in exactly the same way
  • Withdraw all or some of the money from the eWallet at an FNB ATM without needing a bank card. The rest of the money can be withdrawn at a later stage
  • Buy prepaid airtime from the eWallet
  • Check the eWallet account balance or get a mini statement

What will it cost?

eWallet
Sending fees
P20 - 1000 P8.00
P1001 - 2000 P8.00
more than - 2000 P8.00
Withdrawal fees
1st withdrawal P20 - P500 Free
P501 - P1000 Free
P1001 - P1500 Free
P1501 Free
2nd withdrawal and subsequent Free
P20 - P500 Free
P501 - P1000 Free
P1001 - P1500 Free
P1501 Free
Other fees
Prepaid Purchase P1.00
Balance Enquiry Free
Send Money(OnSend) P2.00
Dormancy Fee P5.00
Monthly Fee Free

NB: Standard network operator rates apply when using your cellphone.

Do I qualify?

In order to Send Money to an eWallet:

  • You need an active FNB Transactional Account.
  • No registration or application is necessary if you Send Money via an FNB ATM
  • You need to register for Cellphone Banking in order to Send Soney via your cellphone
  • You need to register for Online Banking to Send Money via the Internet
  • You can Send Money from an eWallet to another person's cellphone

I want it!

Call us on 3642600.

You can get this via

  • FNB ATMs (no registration necessary), simply select More Options. It will only take 60 seconds.
  • Cellphone Banking

    Cellphone Banking registration can be done:

    1. On your cellphone by dialling *130*321# and selecting the Upgrade option
    2. By visiting any FNBB Branch
    3. At any FNBB ATM
    4. By accessing FNBB Online Banking clicking on the Services tab
    5. By calling the Cellphone Banking helpline on 3642600
  • Online Banking (to register, visit your branch)
  • FNB Branches (for information only)

You can use via

  • FNB ATMs
  • Cellphone Banking
  • Online Banking

What do I get?

  • The convenience of being able to Send Money to anyone, as long as that recipient has a valid Botswana cellphone number
  • The recipient does not need a bank account or bank card
  • Money can be sent anytime and from anywhere, even from the comfort and safety of your own home
  • The money is sent immediately, so the recipient will have access to it as soon as it has been sent
  • It's free of bank charges, quick, safe and easy to do!

What else do I need to know?

No more than P1 000 can be sent to the eWallet per day (including your prepaid purchases). The maximum amount that can be sent to the eWallet also depends on the existing balance in the eWallet, as the balance cannot exceed P1 000 at any given time.

How do I Send Money?

To send money via Cellphone Banking:

  1. Dial *130*321#
  2. Select Send Money
  3. Select the account you want to Send Money from
  4. Key in the cellphone number you want to send to
  5. Enter the amount you want to send
  6. Confirm that all is correct (make sure you entered the right cellphone number)

To Send Money via FNB Online Banking:

  1. Log into FNB Online Banking
  2. Select the Payments tab
  3. Enter your One Time PIN (OTP)
  4. Select Send Money
  5. Select the account you want to Send Money from
  6. Select the amount you want to send
  7. Key in the cellphone number you want to send money to
  8. Click on finish

To Send Money via an FNB ATM:

  1. Insert your card and enter your PIN
  2. Select More options
  3. Select Buy It/Pay It
  4. Select Send Money. Read the terms and conditions and then select Proceed
  5. Key in the cellphone number you want to send money to and select Proceed
  6. Key in the amount you want to send money to and select Proceed
  7. Confirm that all the details are correct and select Proceed
  8. Remember to take your card

How do I Receive Money?

  1. Once you've received an SMS telling you that you have been sent money
  2. Dial *130*392# to access the eWallet
  3. Set a secret 5-digit PIN for the eWallet
  4. Select 'Withdraw cash' and then 'Get ATM PIN'
  5. You'll receive an SMS with an ATM PIN
  6. Go to an FNB ATM.
  7. At the ATM press the green button (enter/ proceed) and then Wallet Services
  8. Key in your cellphone numberand ATM PIN
  9. Choose the amount of money to withdraw. Make sure that either your transaction has ended or that you press 'cancel' before leaving the ATM.

Important information:

  • If you have been sent money but you have no airtime, dial *103*392# to buy airtime with the money that has been sent to you. Then dial *130*321#.
  • If an eWallet has not been activated within 13 days, the money will be returned to the sender.
  • Please ensure that the cellphone number of the person you are sending money to is correct.

Contact Details

Visit any FNB branch for more information on 'eWallet from FNB' or 'Send Money'.

For queries, call 3642600.