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Privacy Policy

At First National Bank of Botswana Ltd, we respect your privacy and your personal information. For this reason, we have prepared this privacy policy to let you know how we will treat any personal information that we may have about you. We will take all reasonable measures, in accordance with this privacy policy, to protect your personal information and to keep it confidential.

What is Personal Information?

Any information which you provide to us, whether on any forms you complete or through the use of any of our services or facilities, will be regarded by us as personal information.

Any information about what you buy, where you shop, where you bank, how you invest and all related information will also be regarded as personal information.

In short, any information that we know about you will be regarded as your personal information.

How we collect your Personal Information

In order to make your use of our Internet Services as successful and pleasurable as possible, it is necessary for us to find out exactly what you need and want from us. One of the ways we can do this is by collecting and analysing your personal information in order for us to ensure that we meet your needs. Whenever you use our Internet Services contact us, or use one of the services or facilities offered by First National Bank of Botswana Ltd, we will collect any information which we have about you.

We may also get information about you from other sources, such as from third parties where you shop, bank or invest, and from your and our business partners, subsidiaries and affiliates.

How we use your Personal Information

In order to ensure that we always meet your needs, we will use your personal information in such ways that we think might assist or benefit you. We may therefore combine all the information that we have about you to compile a profile of you in order for us to personalise and tailor our services to your special needs.

We will also use your personal information in the ordinary course of our business.

We will always ask for your permission before we use your personal information for any purpose not disclosed above.

As stated your privacy is important to us.

We will not sell, rent or provide your personal information to unauthorised entities or to third parties for their independent use without your consent.

We don't want you to miss out on any of the great deals or promotions we may, or any of our affiliates or business parties or any third party may have from time to time. Thus we may send you promotional material or details by email or by post in order to update you and keep you fully advised of any news, competitions or developments which we think may be of interest to you. If any of this information relates to products, promotions, news or services of any of our affiliates or business parties or a third party, and provided that you indicate that you would like more details and provided that you consent to our disclosure of your contact address to such affiliate, business partner or third party, we may inform the affiliate business partner or third party to contact you directly. You can inform us if you change your mind.

Should we pass your personal information on to others we will make them aware of the provisions of this privacy policy.

We will always strive to make everything we do lawful and legitimate. Therefore, we will release your personal information to a party if we believe that we are required by law or by order of court to do so. We will also disclose your personal information if we believe that it is necessary to prevent or lessen any unlawful or harmful actions.

Protection of Personal Information

When you use the services or facilities provided by First National Bank of Botswana Ltd, you may be given an Online Banking access number, user name, password and/or personal identification number ("PIN"). You must always keep your Online Banking user name, access card, password and/or PIN a secret and ensure that you do not disclose it to anyone.

We value the information which you choose to provide us and will therefore take reasonable steps to protect your personal information from loss, misuse or unauthorised alteration.

Correction of Personal Information

If you ever want to update or correct any of your personal information held by us, kindly contact us at +267 395 9881.

Personal Information held by or disclosed by you to 3rd parties

If you disclose any personal information directly to any other person or third party, including one of our affiliates or business partners, you must be aware that we do not regulate or control how that person or third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

We are not responsible for any representations or information or warranties or content on any web site of any third party. We do not exercise control over third parties' privacy policies and you should refer to the privacy policy of any third party to see how such party protects your privacy.


In your use of our Internet Services, our website uses cookies. In case you were wondering, the word "cookie" refers to information that is sent from the website to your hard drive, where it is saved. In this way, the next time you use the website or any of our Internet Services, we will know who you are and that you have visited the website and used our Internet Services before.

What happens if you disable your cookie functionality?

Clearing or disabling cookies may limit your banking functionality. You can limit the collection of your information by disabling cookies on your browser. You may also be able to modify your browser settings to require your permission each time a site attempts to set a cookie. However, our website(s) (and many other websites) rely on cookies to enable certain functionality. If you choose to disable cookies, some of the services available on our website may not work properly.

What are cookies

A cookie is a small text file stored on your device by the website you are visiting. It helps the website to remember information about your device and how you use the website. We use this information to make your visit to our site as easy and useful as possible.

There are two main types of cookies:

Session cookies: When you close your browser, some cookies are deleted. These are called session cookies.

Persistent cookies: Other cookies are stored on your device until they expire or you choose to delete them. They are called persistent cookies. These cookies are sent back to us each time you visit our site.

What we use cookies for

We use cookies for session management, user device identification and classification, traffic routing, and analytics.

Changes to this Privacy Policy

We may change this privacy policy at any time. Any change to this privacy policy will be displayed on this Web site. If you use this Web site or any of the services or facilities offered by First National Bank of Botswana Ltd after we have displayed a change to this privacy policy, you will be deemed to have agreed to the change.

Which laws apply

This privacy policy will be governed by the laws of Botswana. You consent to the jurisdiction of the Botswana courts for any dispute which may arise out of this privacy policy.

How this Privacy Policy applies to First National Bank of Botswana affiliates

Unless the context indicates the contrary, any reference to First National Bank of Botswana Limited, or "us" or "we" in this privacy policy, except in this clause, shall also be a reference to our affiliates. To the extent that there is a conflict between this Privacy Policy and the terms of an agreement that you may have with one of our affiliates, the terms of the agreement with such affiliate will apply, provided that the terms of any agreement that you may have with the affiliate will not be binding on First National Bank of Botswana Limited.