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Sensible safety tips


  • The person writing out a cheque should always attempt to use a ballpoint pen instead of making use of pens with more erasable inks like fountain pens or felt tip pens.
  • To prevent unauthorised additions and/or alterations, commence all writing as close as possible to theleft-hand margin, leaving no gaps and drawing a line through unused spaces.
  • Any cheques that the account holder does not wish to be cashed should be crossed, to ensure that a cheque is paid into the intended beneficiary's account, the cheque should be marked with the words"Not Transferable" between two transverse lines.
  • The customer should take responsibility for keeping their cheque book in a safe place to prevent unauthorised use.
  • The customer should always keep his cheque book separate from his credit cards, ATM cards or any other document that bears his signature. If a thief gets hold of your cheque book, but does not have a sample of your signature, a forged signature will probably not resemble yours.
  • All paid cheques that are returned with your bank statements should be kept in a safe place because they contain your signature. Fraudsters may even try to re-use these cheques.
  • The customer should make a habit of doing monthly reconciliations on the cheques that were issued on his/her account.
  • Regular recons should be done on all unused cheques in a cheque book against the counterfoil or carbon copy records.
  • The customer should report a stolen cheque book to his/her account holding or nearest FNB branch as soon as he/she detects that the cheque book is missing. There is also the ability to stop a cheque online via FNB Online Banking.
  • The posting of cheques should be avoided, should it be necessary, cheques should be placed in non-transparent or dark envelopes without any staples / paper clips, which can be felt through the envelope.
  • Never have any cheques lying around that have not been completed or fully signed.
  • Many alternative payment methods exist that are safe and convenient and can even save on bank charges. These alternatives include Visa Electron debit cards, Online Banking, Cellphone Banking, ATM payments, debit orders and future dated payments.

Cheque security + tips


Be alert

With ever-increasing instances of cheque interceptions, we urge you to follow these security guidelines and remain alert at all times.

Cheque security


Security check

One of the more frequent means by which customers are defrauded is by cheque interception. On average, a cheque is handled by up to 20 people from the time you make it out to the time your branch pays it. This means that there are numerous opportunities for the cheque to be intercepted. Most commonly this happens when cheques are posted.

Another common way in which customers are defrauded is accepting a cheque or bank deposit when selling goods. Often the cheque or the deposit turns out to be fraudulent and the seller is out of pocket. Sellers are advised never to release goods until they are certain that the payment is valid.

Always wait for the funds to be cleared before releasing goods, even if it seems to be a bank issued cheque. While the cheque may appear to be genuine, fraudsters have even gone so far as to print their own cheques. The cheque could also be stolen. Even if the cheque is genuine, there are certain instances when banks issue cheques that will not be honoured.

Never accept a faxed bank deposit slip as proof of payment. Amounts and details can easily be changed to reflect a higher value or that it is a cash deposit. Check with your bank first that the correct amount has been deposited and whether the deposit is cash or cheque. If it is a cheque deposit, wait until the cheque has been paid (usually this will take seven days) before you release goods.

Sensible safety tips

 

Tips to save fees


Options that help you save

We believe in giving you the choice of how to do your banking, so we do not charge you any subscription fees for Online or Cellphone Banking. This means that you can choose to bank using the ATM, the Internet or your Cellphone - without worrying about monthly fees.

Keep in mind these guidelines:

  • ATMs, Online, Cellphone Banking are more cost-effective than branches.
  • Use FNB ATMs wherever possible to avoid paying extra charges for using other banks' ATMs.
  • You can save on cash deposit fees by asking others to pay into your account by electronic transfer
  • At Visa and Visa Electron enabled outlets, you should pay with your FNB debit or credit card rather than with a cheque. It's safer, cheaper and more convenient
  • Depositing cash at an FNB ATM is free, so use an ATM to deposit cash instead of an FNB branch.
  • Prepaid Purchases, such as airtime, through any of FNB's electronic channels are free of charge

How to avoid penalty charges. Make sure that there is enough money in your account to cover all transactions. This way, you can always stay within your account limit and avoid penalty fees.

  • Look after your ATM cards to avoid unnecessary card replacement fees
  • When depositing a cheque, make sure that the cheque is not post-dated; there is a fee for each unpaid or post-dated cheque you deposit