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Online Banking commitment


We will reimburse you for any losses you (as a registered Online Banking customer) may suffer, due to fraud committed via our Online Banking website, provided you have take adequate precautions to protect your personal computer and access details.

We will, however, not be liable for any losses you suffer if you have acted fraudulently. You may be liable for you own losses if you act negligently or without reasonable care and this has caused or contributed to your losses.

What you must do


Help us to help you with this extra measure of protection by following the security guidelines outlined in this Security Policy.

Where you have been a victim of an Online Banking fraud, you must inform us immediately as soon as you become aware that a suspicious transaction has occurred on your accounts and open a case at your nearest police station.

You will also be required to co-operate with us and the police in any investigation conducted into losses you suffer.

What we will do


We will investigate all reported cases of Online Banking frauds and provided that you have complied with the safety measures listed in this Security Policy, will reimburse you after the investigation for any losses suffered due to fraud committed via this website.

We are not liable for any consequential or indirect losses you might suffer and the amount you will be reimbursed is the amount removed from your account, plus charges and interest.

Security Policy


Trusted systems for your protection

Our Online Banking security is our priority, so we take all reasonable steps to protect our systems against intrusion or compromise.

What this is


Protection against intrusion

 

We understand that some of our customers are concerned about the security and confidentiality of transacting over the internet. Your Online Banking security is our priority, so we take all reasonable steps to protect our systems against intrusion or compromise.

In addition to your user name/ID and password, we use state-of-the-art encryption to ensure the security of your online transactions and personal financial information.

At all points where sensitive information is being entered (such as personal, account and transaction details), this 128-bit encryption layer is used. We also offer Online Banking customers 3 further layers of security.

 

Online Banking


Online Banking commitment

We will reimburse you for any losses you (as a registered Online Banking customer) may suffer, due to fraud committed via our Online Banking website.

Read more

What you must do

Help us to help you with this extra measure of protection by following the security guidelines outlined in this Security Policy.

Read more

What we will do

We will investigate all reported cases of Online Banking frauds and provided that you have complied with the safety measures listed in this Security Policy.

Read more

 

inContact


Stay informed + stay safe


Stay in contact with your accounts with inContact, an innovative messaging service which notifies you immediately of transactions on your accounts and any logins to your Online Banking profile.

To register for inContact, call our helpdesk on +267 395 9881, or login to Online Banking and choose inContact from the 'Features' menu.