Know-Your-Client (KYC) allows us to verify your identity to prevent and protect you from any fraud and financial crime. By verifying your identity, we will understand your financial needs better and allow us to offer you more personalised, secure banking products and services.
Not only is KYC a regulatory requirement, it ensures we support you with foolproof banking, compliance and helps us maintain and protect your information. In compliance with the Banking Act, Section 44, and the Financial Intelligence Act of 2022 (FIA), Sections 16, 19, and 20, FNB Botswana is mandated to conduct KYC procedures periodically for all banking clients to ensure that their information is up to date and accurate.
We need to always have the most recent bank-verified documents and information about you, so we can:
Email the KYC Fulfilment Centre via Business accounts
kycbusiness@fnbbotswana.co.bw
Personal accounts
kyc2@fnbbotswana.co.bw
Phone
Contact the dedicated KYC line directly on +267 370 6262, and we'll provide the steps to upload your outstanding documents.
Banking channels
Upload your outstanding documents via the FNB App or online banking, from the comfort of your home or business.
KYC
Visit the KYC Express Centre at the Airport Junction Branch or your nearest branch and we will assist you with submitting your KYC documents.
If your account is on hold, please use any of the mediums mentioned above to submit your outstanding documents and give us up to 2 business days for a dedicated quality assurance specialist to verify your documents. Once verified, you'll receive communication that your account has been lifted.
