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Report incident

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw


Other important numbers

Identity theft

Online fraud

SIM swap

ATM security

Card skimming

Shoulder surfing

Scams

Lost or stolen cards

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ATM security

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Card skimming

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Online fraud

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Shoulder surfing

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Identity theft

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Scams

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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Lost or stolen cards

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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SIM swap

Contact details

Telephone number
+267 3959881


Email
info@fnbbotswana.co.bw

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At an ATM

Examples of ATM fraud

The ATM machine is tampered with in an effort to place a card skimming device over the card slot, copying the card information once your card is inserted. A small camera captures the PIN. Strangers may also offer to help to get your card or PIN, or to replace it without your knowledge. Here are some ATM security guidelines when using an ATM.

Below are guidelines to help protect yourself.

Do

  • Report suspicious items or people around ATMs to the bank.
  • Familiarise yourself with the look and feel of the ATM so that you are able to identify any foreign objects attached to it.
  • Follow the instructions on the ATM screen carefully.
  • Cancel the transaction immediately if you are disturbed or distracted.
  • Change your PIN if you believe it has been compromised.
  • Memorise your PIN and keep it confidential, never write it down or share it with anyone, not even with your family members or a bank official.
  • Choose a PIN that will not be easily guessed. Do not use your date of birth as a PIN.
  • Cover your PIN when punching it in to prevent shoulder surfing.
  • Secure your card and your cash in your wallet, handbag or pocket before leaving the ATM.
  • Should your card be retained by an ATM, contact your bank and block your card before you leave the ATM.

Don't

  • Do not request or accept help from anyone outside the branch.
  • Never force your card into the slot as it might have been tampered with.
  • Don't use ATMs where the card slot, keypad or screen has been tampered with.
  • Avoid withdrawing large sums of cash.

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Guard against card skimming

The illegal duplication of your bank card to clone it for use by perpetrators.

Example of card skimming

Your card is swiped on a card reader device that downloads your card details. These details are then used to create a duplicate card. This usually occurs when your card leaves your sight, e.g. at restaurants and shops, or at a store participating in syndicate-related activities. Here are some guidelines that can help prevent such fraudulent activity.

Below are guidelines to help protect yourself.

Do

  • Review your account statements on a regular basis; query disputed transactions with your bank immediately.
  • Read your card details when it is given back to you after every purchase.
  • Shred your card receipts before discarding them.
  • Only the person whose name appears on the front of the card is authorised to use it.
  • Always check transaction slips for correct purchase amounts before you sign them and check them against your statement to spot any suspicious transactions and query them immediately.
  • Store your bank's call centre number on your cellphone so that you have it handy should you need to stop your card.
  • Subscribe to your bank's SMS notification services; this will inform you of any transactional activity on your account.

Don't

  • Don't let the card out of your sight when making payments.
  • Don't choose the same PIN for all your cards, so that if you lose one, the others will still be safe.

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Guard against shoulder surfing

This is when someone physically observes you as you enter your financial and personal information.

Example of shoulder surfing

Your details (personal, banking, PIN) are stolen by another individual peering or watching your keystrokes while at an ATM or behind your PC.

Below are guidelines to help protect yourself.

Do

  • Always be aware of the people around you when entering or accessing your personal information.
  • Shield the keypad while entering your PIN.
  • Use reflectors at ATMs to observe people who are in close proximity to you at an ATM.
  • Where possible when using personal devices find an area where you can sit or stand with your back to the wall.
  • Change passwords and PINs immediately if you suspect that someone has observed you entering that information.

Don't

  • Don't continue conversations with people when you are entering/typing passwords or PINs.
  • Don't verbalise passwords or PINs.
  • Don't expose your card numbers as people can memorise or take photos and videos of them.
  • Avoid long queues and busy areas to reduce the number of people have the opportunity to shoulder surf.

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Lost or stolen cards

Do

  • Report your lost or stolen card immediately
  • Keep your PIN number secret

Don't

  • Keep your card and PIN together
  • Never write your PIN on the back of your card
  • Reveal your PIN to anyone

Card fraud

Preventing card fraud

Card fraud is the unauthorised use of a credit card account following the theft of the account holder's personal information. Various methods are used to perform unauthorised transactions from the account.

ATM security

Be vigilant when using an ATM to prevent a fraudulent incident

Card skimming

Cloning + duplicating

The illegal duplication of your bank card to clone it for use by perpetrators.

Shoulder surfing

Watch your back

This is when someone physically observes you as you enter your financial and personal information.

Lost or stolen cards

Safeguard your card

If any one of your bank cards has been lost accidentally or stolen, it is important to report the card immediately.

First National Bank of Botswana Limited - Registration number BW00000790476.

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