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Example of how remote access works


Protect yourself

Use these tips to protect yourself against scams

Dos and don'ts of
digital banking

Keep your banking
secure with these tips

  • It is vitally important that you never give your Online Banking username and/or password to anyone.
  • Never give your One Time PIN (OTP) to anyone.
  • Never click on links in emails claiming to be from FNB (we never send links in our correspondence).
  • Always type in in your browser.
  • Be cautious of company names with web-based email addresses, e.g.,,,,
  • Review your transactions regularly.
  • Don't expect to be selected as a winner if you haven't participated in the lottery or other competitions.
  • When in doubt, notify us.
  • Never save your passwords to your browsers

Remember: FNB consultants may ask you for the following details to verify your FNB account.

  1. Your name
  2. ID number
  3. Contact number

Do note that FNB will never, under any circumstances, ask you for your username and password for your banking profile.

Smart inContact

Stay secure and in control of your banking

Smart inContact is our secure messaging system on the app that allows you to safely approve all Online Banking transactions. It allows you to verify devices that log in to your banking profile and report fraud on your account immediately, 24/7.

View demo


Smart inContact uses secure messaging via the FNB Banking App for you to manage and approve certain transactions when banking online.


When an attempt is made to log in to your profile with a device that has not been verified, you will receive a notification.

Secure messaging

Smart inContact notifications can be switched on from as little as one thebe, giving you full control of money going in and out of your account.

Report fraud

When notified of suspicious transactions, the app allows you to connect to the fraud helpline immediately.

Security software

We take security seriously. Your privacy and safety are maintained by our tested systems and processes.

As an internet user, you must ensure that your system is up to date and that you have the latest browser and network security software downloaded onto your device to protect it against malware.